Returns & Exchanges

Due to the perishable nature of our Maine lobster and seafood products, we cannot accept returns; however, we are committed to ensuring your satisfaction and will provide replacements or refunds for any quality issues or shipping errors.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your package immediately upon arrival to ensure all items are present and have maintained the proper temperature during transit.

• 2.
  Document Issues

  If your order is damaged or incorrect, take clear photos of the packaging and the product as proof of the discrepancy for our quality assurance team.

• 3.
  Contact Customer Support

  Email our support team within 24 hours of delivery with your order number and any supporting photos to initiate a claim for a refund or replacement.

• 4.
  Resolution Processing

  Our team will review your request and, if approved, will issue a credit to your original payment method or schedule a priority shipment of your replacement items.